Last updated: 26 August 2026.
These Terms and Conditions apply to bookings, enquiries, payments and stays at Emperor Suites, 18A Jimoh Balogun Street, Ikosi-Ketu, Lagos, Nigeria. By using this website, submitting a booking request, making payment, checking in, or staying at the property, you agree to these terms. If a booking is made through a third-party platform such as Booking.com or Airbnb, that platform terms may also apply, but these house rules and property-use conditions still apply during your stay.
About Emperor Suites
Emperor Suites provides furnished short-let apartments and serviced accommodation in Lagos. Apartment categories may include studio rooms, self-contained apartments, a room and parlour, one-bedroom deluxe apartments, two-bedroom apartments and three-bedroom apartments. Room numbers and categories are subject to availability, maintenance needs, operational changes and final confirmation by Emperor Suites.
Booking Requests and Confirmation
A booking request does not become a confirmed reservation until Emperor Suites confirms availability and receives the required payment, deposit or approved payment authorization. Automated website availability is provided to help guests search faster, but final confirmation may depend on payment status, room readiness, previous bookings, maintenance checks and calendar updates from connected third-party platforms.
- Guests must provide accurate name, email address, phone number, check-in date, check-out date, number of guests and apartment preference.
- Emperor Suites may decline or cancel a booking where guest information is incomplete, payment cannot be verified, the room is no longer available, or the booking appears suspicious or unlawful.
- Where two guests attempt to book the same apartment for overlapping dates, the first booking with verified payment or approved confirmation will take priority.
- Guests are responsible for reviewing the room type, dates, price and guest details before making payment.
Rates, Taxes and Extra Charges
Published rates are quoted in Nigerian Naira unless otherwise stated. Rates may change based on room category, dates, length of stay, demand, promotions, third-party platform pricing, taxes, service charges or operational costs. Any applicable taxes, bank charges, payment gateway charges, cleaning charges, damage charges, late check-out fees, airport pickup/drop-off fees or add-on service fees may be added to the booking total where applicable.
Payment Terms
Payment may be made by direct bank transfer to Emperor Suite Concepts, 4005211750, Moniepoint MFB, or through an approved payment gateway such as Paystack, Moniepoint Checkout or PayPal where enabled. A transfer is not treated as confirmed until Emperor Suites can verify the funds in the receiving account. Guests may be asked to submit payment proof, transaction reference, sender name, amount paid and payment date.
Where payment is made through a gateway, confirmation depends on the payment provider returning a successful payment status. Emperor Suites is not responsible for downtime, declined cards, bank network delays, reversal delays or errors caused by third-party payment providers, but we will make reasonable efforts to help trace payments.
Check-in, Check-out and Identification
Guests must check in and check out on the dates confirmed in the booking. Early check-in and late check-out are subject to availability and may attract extra fees. Emperor Suites may request a valid means of identification, booking reference, payment confirmation, guest phone number and email address before releasing access to an apartment.
- Only registered guests and approved visitors may access the apartment.
- Guests must not exceed the agreed occupancy limit without approval.
- Failure to check out on time may attract additional charges and may affect another guest booking.
Date Changes, Extensions and Booking Edits
Guests may request a date change, extension or booking edit through the booking system, dashboard or guest support contact. Changes are subject to apartment availability, payment status and operational approval. If the requested new date is unavailable, the guest may choose another available apartment or date, pay any price difference, or keep the original booking where possible.
Cancellations, No-shows and Early Departure
Cancellation, refund and rescheduling requests are reviewed by Emperor Suites based on the notice period, reason for cancellation, payment status, length of stay, room availability and whether the cancelled dates can be rebooked. No-shows may result in forfeiture of part or all of the payment. If a guest leaves earlier than planned, refunds or credits are not automatic and will be reviewed case by case.
Where Emperor Suites must cancel because of maintenance, safety, force majeure, double booking caused by delayed external calendar sync, or circumstances outside our reasonable control, we may offer an alternative apartment, a new date, a credit or a refund of the affected unused portion.
House Rules
Guests must use the apartment responsibly and respect the property, staff, neighbours and other guests. The following rules apply:
- No pets are allowed unless Emperor Suites gives written approval before arrival.
- Smoking is not allowed inside rooms or indoor apartment areas. A designated smoking area is provided.
- Parties, illegal activities, excessive noise, nuisance behaviour and unauthorized commercial use are not allowed.
- Guests must not damage, remove, alter or misuse furniture, fittings, electronics, linen, keys, access cards, appliances or safety equipment.
- Guests must promptly report faults, breakages, water leaks, electrical issues or security concerns.
- Guests must comply with reasonable safety, security and property-management instructions.
Damage, Loss and Security Deposit
Guests are responsible for damage, missing items, excessive cleaning needs, unpaid services, fines or losses caused by them, their visitors or anyone they allow into the apartment. Emperor Suites may charge the guest for repair, replacement, cleaning, key replacement, access-card replacement or related administrative costs. Where a security deposit is collected, deductions may be made for verified damage, loss or unpaid charges.
Included and Optional Services
Free Wi-Fi and 24/7 security are included, subject to fair use, network availability and power/infrastructure conditions. PS5 access, gym access, airport pickup, airport drop-off, late check-out, extra cleaning, special requests and other add-on services may be available on request and may attract extra fees. Add-on services are not guaranteed until confirmed by Emperor Suites.
Guest Safety and Personal Property
Guests are responsible for securing their personal belongings, locking doors and windows, and using the property safely. Emperor Suites will take reasonable steps to provide a secure environment, but is not liable for loss, theft, damage or injury caused by guest negligence, third-party actions, force majeure, unauthorized visitors or breach of these terms, except where liability cannot be excluded under applicable law.
Website, Availability and Third-party Platforms
The website may display room availability, prices, photos, videos, add-on services and booking information. We aim to keep this information accurate, but errors, delays, maintenance changes, payment delays or third-party calendar sync issues may occur. Booking.com, Airbnb and similar platforms may have separate cancellation rules, service fees, guest verification processes and dispute procedures. Guests booking through those platforms should review the platform terms before payment.
Communications
By submitting a booking, enquiry, newsletter form, payment proof or service request, you agree that Emperor Suites may contact you by email, phone call, SMS, WhatsApp or other reasonable communication channels for booking confirmation, payment verification, arrival instructions, guest support, security, service updates and follow-up messages.
Data Protection
Guest personal information will be handled in line with the Nigeria Data Protection Act 2023 and our Privacy Policy. We collect and use guest information mainly to process bookings, verify payments, manage stays, communicate with guests, comply with legal obligations and protect the property.
Force Majeure
Emperor Suites will not be liable for delay, cancellation, service interruption or inability to perform caused by events outside reasonable control, including power-grid issues, internet-provider failure, flooding, fire, civil disturbance, government action, epidemic, labour disruption, severe weather, banking-network failure, platform outage or other emergency events.
Governing Law and Disputes
These terms are governed by the laws of the Federal Republic of Nigeria. The parties will first try to resolve disputes through good-faith discussion with Emperor Suites management. If the dispute is not resolved, it may be referred to mediation, relevant consumer-protection channels, or a court of competent jurisdiction in Lagos State, Nigeria.
Updates to These Terms
Emperor Suites may update these terms from time to time to reflect operational changes, legal requirements, platform integrations or service updates. The version displayed on this website at the time of booking or use will apply unless a newer version is required by law.
Contact
For booking, payment, cancellation or terms questions, contact Emperor Suites at bookings@emperorsuites.com or call +2347040033126.