Privacy Policy

Last updated: 26 August 2026.

This Privacy Policy explains how Emperor Suites, located at 18A Jimoh Balogun Street, Ikosi-Ketu, Lagos, Nigeria, handles personal information when you use our website, make a booking, submit an enquiry, join our newsletter, request airport pickup, use guest support, make payment, upload payment proof or stay at our apartments. We aim to handle personal data fairly, lawfully and responsibly in line with the Nigeria Data Protection Act 2023 and other applicable Nigerian requirements.

1. Who This Policy Applies To

This policy applies to website visitors, guests, prospective guests, registered users, newsletter subscribers, persons making enquiries on behalf of guests, vendors, service providers and anyone who communicates with Emperor Suites through our website, email, phone, WhatsApp, social media or booking platforms.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Identity information, such as full name, username, booking name and valid identification details where required for check-in or security.
• Contact information, such as email address, phone number, WhatsApp number and billing/contact address.
• Booking information, such as apartment preference, room number, check-in date, check-out date, number of guests, special requests, service requests and booking reference.
• Payment information, such as payment method, transaction reference, payment status, amount paid, payment proof and related verification details. We do not intentionally store full card details on this website.
• Guest support information, such as airport pickup details, arrival time, flight details, pickup/drop-off location, support category, messages and follow-up notes.
• Account information, such as login email, user dashboard activity, password reset requests, booking edits, cancellations and add-on service requests.
• Technical information, such as device type, browser type, IP address, approximate location, pages visited, form submissions, cookies and similar website usage data.
• Communication records, such as emails, phone notes, WhatsApp messages, contact-form messages, newsletter subscription status and consent preferences.

3. How We Collect Information

We collect information directly from you when you submit forms, book an apartment, create an account, upload payment proof, contact support, join the newsletter, request airport pickup or communicate with our team. We may also receive information from third-party booking platforms, payment processors, calendar-sync providers, website analytics tools and communication providers where you use those services to interact with Emperor Suites.

4. Why We Use Your Information

We use personal information for legitimate hospitality, booking and business purposes, including to:

• check apartment availability and process booking requests;
• create and manage guest bookings, booking references and customer dashboards;
• verify payment, payment proof and payment-gateway status;
• send booking confirmations, payment updates, arrival instructions and barcode/booking pass details;
• provide guest support, airport pickup/drop-off coordination and add-on services;
• respond to enquiries, complaints, cancellation requests, date-change requests and service requests;
• protect the safety, security and integrity of our apartments, staff, guests and systems;
• send newsletters or promotional updates where you subscribe or where the law allows us to contact existing customers about related services;
• maintain records for accounting, tax, legal, audit, fraud-prevention and dispute-resolution purposes;
• improve our website, booking flow, guest experience and customer support.

5. Lawful Basis for Processing

Under Nigerian data protection principles, we process personal information where there is a lawful basis to do so. This may include performance of a contract or steps taken before entering a booking contract, consent, compliance with legal obligations, protection of vital interests, legitimate business interests, fraud prevention, safety and security, customer support and establishment or defence of legal claims.

6. Payment and Financial Information

For bank transfers, Emperor Suites may collect payment proof, sender details, amount, transaction reference and date/time to verify payment. For gateway payments, payment information may be processed by third-party providers such as Paystack, Moniepoint Checkout, PayPal or other providers enabled on the website. Those providers may collect and process payment information under their own privacy notices and security standards. Emperor Suites does not ask guests to send full card numbers, CVV or online banking passwords by email, WhatsApp or contact form.

7. Sharing Your Information

We do not sell guest personal information. We may share information only where reasonably necessary with:

• payment processors, banks and payment-verification providers;
• email, SMS, WhatsApp, hosting, website, security and IT service providers;
• airport pickup/drop-off or guest-service providers where needed to complete your request;
• Booking.com, Airbnb, channel managers or calendar-sync services where a booking is made or synchronized through those platforms;
• professional advisers, auditors, insurers, regulators, law-enforcement bodies or courts where required by law or needed to protect our legal rights;
• Emperor Suites staff and authorized representatives who need access to manage your booking or stay.

8. International Transfers

Some website, email, analytics, payment, cloud-hosting or booking-platform providers may process information outside Nigeria. Where this happens, we will take reasonable steps to ensure the transfer is supported by appropriate safeguards, contractual protections or another lawful transfer basis recognized under applicable Nigerian data protection requirements.

9. Cookies and Website Tracking

Our website may use cookies, browser storage and similar technologies to keep the booking flow working, remember form selections, support account login, measure website performance, improve user experience and protect against abuse. You can control cookies through your browser settings, but disabling some cookies may affect booking, login or form functionality.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including booking administration, guest support, legal compliance, tax/accounting records, fraud prevention, security, dispute handling and business reporting. Booking and payment records may be retained for a longer period where required for accounting, audit, legal or regulatory reasons. Newsletter data is kept until you unsubscribe or request deletion, unless we need to retain limited records to respect your opt-out.

11. How We Protect Information

We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse. These measures may include access control, password protection, role-based admin access, secure hosting practices, payment-provider security, backups and staff confidentiality expectations. No website or electronic transmission is completely risk-free, so guests should also use strong passwords and avoid sending sensitive financial details through unsecured channels.

12. Your Privacy Rights

Subject to applicable law and identity verification, you may request access to your personal information, correction of inaccurate information, deletion of information, withdrawal of consent, restriction or objection to certain processing, portability where applicable, and information about how your data is used. Some requests may be limited where we must retain information for legal, accounting, security, fraud-prevention or dispute-resolution reasons.

13. Marketing and Newsletter

If you join our newsletter, we may send updates about Emperor Suites, apartment availability, guest offers, services and direct-booking information. You can unsubscribe or request removal from the newsletter list at any time by contacting us. We will not intentionally send marketing messages where you have opted out, except service messages connected to an active booking or legal/operational notices.

14. Children's Privacy

Our booking services are intended for adults who can make valid booking and payment decisions. We do not knowingly collect personal information from children for independent bookings. Where children stay with an adult guest, the adult guest is responsible for providing only necessary information and obtaining any required parental or guardian permission.

15. Third-party Links and Platforms

Our website may link to payment gateways, maps, social media pages, Booking.com, Airbnb, email services or other external websites. We are not responsible for the privacy practices, content or security of those third-party services. Guests should read the privacy notices of any third-party platform they use.

16. Complaints and Regulatory Contact

If you have a concern about how Emperor Suites handles your personal information, please contact us first so we can review and respond. You may also have the right to complain to the Nigeria Data Protection Commission or another competent Nigerian authority where applicable.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our booking system, payment options, services, legal requirements or data-handling practices. The latest version will be posted on this website with the updated date.

18. Contact

For privacy questions, data requests, newsletter opt-out, account issues or booking-data concerns, contact Emperor Suites at bookings@emperorsuites.com or call +2347040033126.